Probs with new sofa

M

Mumofone

Guest
I got a new 3-2-1 leather suite delivered last Thurs from Harvey Norman. On unwrapping it we discovered on the back of the 2 seater two marks. The suite is dark brown leather and these marks were light brown. It almost as if the leather is missing from these two spots. I reported this to the sales guy I have been dealing with and they are sending someone out to my house on Thurs to take a look and see if they can be repaired and if not they will replace.

Since then we have discovered two rips in the 3 seater. Both on the arm and they actually look like someone scored them with a stanley blade or similiar.

Should I wait and see if all these problems can be fixed or seeing as the sofa is only a few days old should I look for a new suite from them. We paid €3000 for this suite and I really don't feel happy about having it "repaired".
 
New suite definitely. We bought two two seaters from Clerys in Sandyford last October and delivered after Christmas. The wrong cushions were delivered and there was a stain on the side of the sofa. Trying to get Clerys to replace the wrong cushions is an ongoing ordeal. We can live with the light stain as it is positioned under the armrest. Keep on top of these guys. I understand your frustration.
 
NEW SUITE......Had problems with a leather suite from Classic Furniture and it ended up going to the small claims court ater 3 years ,defects in the leather now are only a sign of the problems to come and at 3000 euro you expect a leather suite to last a lifetime.
 
There is a lot to be said for dealing with the smaller one outlet furniture shops.

My own experience was a problem with the actual size of the sofa delivered compared to the shop display model - minimal size difference (3") but enough for us to notice. Faxed the measurements with a letter and three weeks later they delivered the exact size and took away the other one.

These smaller shops know the value of repeat business whereas for the larger chains it's the bottom line.
 
You must log in or register to reply here.
Back
Top