We made booking to Krakow a few weeks ago with Ryanair. We chose Ryanair over aerlingus because the times suited us better, we were due to fly out next wednesday. Yesterday we recieved a very strange e-mail stating that our flight was moved from 5 in the eveining, back to 7 in the morning. The reason they gave was that Krakow airport wont let flights in at night time as deer were sighted at the fence!!! Amazing that they would cancel a flight a week ahead of schedule because a deer was spotted at the fence.
Not happy with this response we contacted Krakow airport and got a polish friend to talk to them, they couldnt believe what they were hearing. They said there was a deer at the fence yesterday, but it was a minor incident and no flights were affected from their point of view. All other airlines are still operating as normal, and they have issued a statement to this affect.
I called the customer service line. after holding for 8 mins to speak to someone, and all I got was the same rubbish that was in the e-mail, not the girls fault, she was just fed the same lies we obviously were.
Does anybody know what Ryanair are playing at, and how they can get away with this. I have kept all the relevant information regarding this, including the airport statement stating that the airport i fine to fly into and I want to make a complaint to relevant authorities, does anyone know who these are and how I would go about
Not happy with this response we contacted Krakow airport and got a polish friend to talk to them, they couldnt believe what they were hearing. They said there was a deer at the fence yesterday, but it was a minor incident and no flights were affected from their point of view. All other airlines are still operating as normal, and they have issued a statement to this affect.
I called the customer service line. after holding for 8 mins to speak to someone, and all I got was the same rubbish that was in the e-mail, not the girls fault, she was just fed the same lies we obviously were.
Does anybody know what Ryanair are playing at, and how they can get away with this. I have kept all the relevant information regarding this, including the airport statement stating that the airport i fine to fly into and I want to make a complaint to relevant authorities, does anyone know who these are and how I would go about