Hi all
Further to a recent post I made re trading in our Toyota Corolla Verso for a Ford Galaxy we fired ahead and proceeded with what we thought was a good deal.
Traded in the Verso for an '07 Galaxy 1.8 TDCi with 20K Km on the clock - 1 private owner. We thought we had done a good deal and my wife took delivery of the Galaxy last Thursday... first time I had a chance to drive it was last Sunday (I work away from home) and I noticed that there was a knocking noise from the steering when turning (thought it was a CV joint) and also noticed that the airbag warning symbol came on in the dash and remained on/off intermittently while driving.
My wife brought it back today to main dealer where we bought it and was told by the mechanic that a new part (didn't specify which but not joint problem) had to be ordered for the steering problem but the car was safe to drive in the meantime. As regards the airbag light their diagnostics were not good enough and they needed an extra diagnostic tool which they had to request from Germany but they thought that the drivers airbag would not deploy in the case of an accident (but couldn't confirm if others would work). We were told it would be a matter of days/weeks before both issues would be resolved. Neither were "known issues"....
Needless to say I am pretty pi$$ed off with the problems - we traded in a perfectly good motor for a bit more space and newer years for this and spent a fair few quid doing so ...... we had a Ford Escort years ago which was a heap and vowed we would never buy Ford again but the new Galaxy won us over (heart over mind I guess)
I'm hoping that the Ford Gurus (Ford_Jedi) et al have some words of wisdom on what to do in this situation - we are left with the Galaxy with the outstanding issues... My main concerns are the car is being used to ferry my wife and 3 kiddies about and any issue with steering / airbags would concern me seeing as the prime motivation for changing was safe and (ironically) extra safety in the form of extra airbags.....
Thanks in advance
DeBarr
Further to a recent post I made re trading in our Toyota Corolla Verso for a Ford Galaxy we fired ahead and proceeded with what we thought was a good deal.
Traded in the Verso for an '07 Galaxy 1.8 TDCi with 20K Km on the clock - 1 private owner. We thought we had done a good deal and my wife took delivery of the Galaxy last Thursday... first time I had a chance to drive it was last Sunday (I work away from home) and I noticed that there was a knocking noise from the steering when turning (thought it was a CV joint) and also noticed that the airbag warning symbol came on in the dash and remained on/off intermittently while driving.
My wife brought it back today to main dealer where we bought it and was told by the mechanic that a new part (didn't specify which but not joint problem) had to be ordered for the steering problem but the car was safe to drive in the meantime. As regards the airbag light their diagnostics were not good enough and they needed an extra diagnostic tool which they had to request from Germany but they thought that the drivers airbag would not deploy in the case of an accident (but couldn't confirm if others would work). We were told it would be a matter of days/weeks before both issues would be resolved. Neither were "known issues"....
Needless to say I am pretty pi$$ed off with the problems - we traded in a perfectly good motor for a bit more space and newer years for this and spent a fair few quid doing so ...... we had a Ford Escort years ago which was a heap and vowed we would never buy Ford again but the new Galaxy won us over (heart over mind I guess)
I'm hoping that the Ford Gurus (Ford_Jedi) et al have some words of wisdom on what to do in this situation - we are left with the Galaxy with the outstanding issues... My main concerns are the car is being used to ferry my wife and 3 kiddies about and any issue with steering / airbags would concern me seeing as the prime motivation for changing was safe and (ironically) extra safety in the form of extra airbags.....
Thanks in advance
DeBarr