My sister is currently on holiday in Spain. When she arrived at the resort and settled into her room she realised she's left a bag on the coach that brought them from the airport. The travel rep said that she has no other option but to go to the head office to collect it €70 round trip. The bag isn't even worth that much bit she obviously wants it back. It's a well known travel company and the same coaches have been arriving at her resort each day. However she's been told they can't return the bag to her, she has to go get it and she doesn't have €70.
Anyone any ideas of what she can do, is it just tough luck?