03 Audi A4
Key fob will not lock or unlock the drivers door but will lock and unlock all other doors. Key in door works fine.
He originally said lock needed replacing and he stands by that diagnosis even though the problem still exists in exactly the same fashion with the new lock.
To me this means that there was in fact nothing wrong with the lock at all but I have to take his word as an expert....
He then tried to trace problem to no avail and has now passed the car to an electronics specialist who is 90% sure that the controller unit is faulty but needs to run some tests to confirm this.
If a new controller sorts the problem I will have no problem paying for same but I don't think I should have to pay for a new lock??
Could the lock have needed replacing??
Actuator is part of the lock on them.
Mechanic is telling me that even though replacing the lock didn't sort the problem, it still needed to be replaced......
If he can show you what was wrong with the old lock, then I would treat it as genuine. I can certainly see how it could have been a problem with lock+actuator unit, and can see that it might be cheaper to replace than to try to definitively diagnose with the old one in place.
If you went to the Doc and got a prescription for x. You bought x but it did not work. You went back and he prescribed y, would you insist he refund you for x.
Question is not whether x worked, but was it reasonable to suggest x.
The mechanic can suggest x all he likes and even go and buy x and fit x to my car but if x does not solve the problem he was asked to fix then I shouldn't have to pay for x
It's easy enough to test a broken part. You replace it with one you know works, if that doesn't solve the problem then you reinstall the original and try the next link in the chain.
Exactly !
The doctor metaphor doesn't apply to a mechanic.
It's easy enough to test a broken part. You replace it with one you know works, if that doesn't solve the problem then you reinstall the original and try the next link in the chain.
You can't do that with internal organs...
it isThis may sound like a silly suggestion
Just out of curiosity what does the mchanic do with the new part he has ordered?
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