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Surely this could be an efficient use of resources in this context?Did you know that a lot of these campaigns are not dealt with by the government but have instead been outsourced. e.g if you phone the Financial Regulator you get through to a minimun wage/ no benefit callcentre. not the financial regulator. The people manning the phones have little financial experience and are told to refer people to the brochures.
This is a fairly serious claim to make against a Govt agency. I trust you have a solid basis for your allegation? Specifically who is telling the staff to lie - Their own management, or the FR staff?They are also told to lie about where they are located. i.e. they are to say that they are in Dublin and that they are working directly for the Regulator.
I do, but am not in a position to provide the evidence. maybe lie is a strong word. The Financial Regulator does not publicise the fact that it has outsourced the phone information service or that the call centre agents on the phones are on minimun wage with no benefits or security of tenure.
It'd be typical for call centers to give the appearance of being more local to the caller, some Indian call centers for UK based companies go to the trouble of teaching staff regional UK accents.
Would you have the same expectation of Guinnesses, or Microsoft, or Lever Bros? When you ring one of their phone numbers, do you expect to be contacting their own staff and not outsourced call centre agents?I don't think that it is that serious a claim .The ads say "Contact the Financial Regulator on 1890 77 77 77" To me this gives the impression that if I phone that number I will be contacting staff of the Financial Regulator and not an outsourcing callcentre.
Would you have the same expectation of Guinnesses, or Microsoft, or Lever Bros? When you ring one of their phone numbers, do you expect to be contacting their own staff and not outsourced call centre agents?
And btw, some call centres are unionised - see [broken link removed] for example.
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