I posted something similar the other day. 3 weeks and i'm still waiting on my new card. The new one didn't work and neither did the old card so there's nothing i can do but wait.
However they have given me a few extra channels and the lay out is the english version. So you get a few more free channels, ITV 2,3,4 E4 is now free view where with the irish version it's not.
Doesn't help that i have no sky plus, cant record, pause or anything. Ringing them will get you no where i've been doing that for 3 weeks. Rang them on friday again to say i'm still waiting on the new card. Ordered it again and thats all they could do.