Playusa.com fail to deliver

B

bond-007

Registered User
Messages
3,171
I firstly ordered a region1 dvd from playusa.com (a division of play.com) about 6 weeks ago. Got an email confirming dispatch. Over 2 weeks later nothing from them. I rang them up at their Jersey HQ and queried this. They said that the Customs and Excise sometimes stop shipments and they would resend. Fair enough, and they send another email confiming dispatch. We are now 3 weeks down the road and still nothing. I rang them again and they said tough and they won't replace or refund.

What can I do now?
 
I suggest ringing your Crecit Card Company to dispute the charge as you have not received the goods that you have paid for. They may then take it up with Play.
 
I've been using Play and Playusa for about 3 years now and have always found them brilliant to deal with. I've only ever had one disc go missing and that was over Christmas. They replaced it straight away (the original arrived eventually) without any issues. In saying that I don't think they will send out a third one, they have to have a cut off point.
 
Sometimes it does take ages for their stuff to come, I would give 4-6 weeks for delivery.
 
Was it send by registered / insured post?
if not, then, how could you hold them responsible... they send you 2 already.....
wait a bit, i have had parcels turning up 2 months later...
 
Their packages aren't registered. They offer free delivery which is excellent. Hang on in a few weeks.
 
It just seems that the usa side of them is a bit dodgy. The UK site is ok for delivery, I get everything within a week to 10 days.
 
Finally showed up yesterday a full 20 days after dispatch. It was the replacemnent copy actually. Some customs dude must be enjoying my original.
 
Thanks for the update (don't be surprised if the original arrives eventually - has happened to me before).
 
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