Play.com: One item not delivered; how to contact them?

I've been using Play for a couple of years with no problems at all...but have had a couple of issues recently...
Bought a game back about five weeks ago...didn't arrive so having waited the obligatory 3 weeks logged it (using the 'order history' then 'view order' and theres a field on the bottom left re: missing/delayed orders, etc..) There was an automated 'we process delayed orders within 24hours' response, but two days later (last Tues) when no 'posted' confirmation came through, I redid it and it was delivered yesterday..

Having said that, I ordered two CDs the day I first logged it missing and they've yet to arrive (which is weird, considering they were 'posted' two days BEFORE I redid the 'delayed' procedure...ordered another yesterday and got a 'posted' mail, so we'll see...
Did that all make sense?!!?

Play.com contact

You can contact play.com on 020 7760 3349 which is the same line as there 0845 number (0845 800 1020) (Source: saynoto0870.com)