Pixmania - Zen Engagement

I was looking to buy a bbq from pixmania, at a good price, til I came to the checkout. They were adding on €30 for 'Zen Engagement' (some form of insurance) which the webiste says is optional, but I can't seem to get rid of it. Anyone know if this can be bypassed? I have search the website for an appropriate email address but found nopne. I rang the number, but after about 10 mins of listening to a repeated message, at a high cost, I got cut off. All adds up to a bad experience so far..........

Re: Pixmanis - Zen Engagement

There is a way of removing it - I have done it before. I can't remember exactly how - but it might be at the final stage of checkout? They don't make it easy.

When your viewing your Order Summery. It should have the Zen Engagement information under each item click on Find out more. A new window will appear with details on the Zen Engagement at teh end it has the option of opting out of the Zen engagement. Select, I do not subscribe to the Zen Engagement, and click Continue.

Naine said:

When your viewing your Order Summery. It should have the Zen Engagement information under each item click on Find out more. A new window will appear with details on the Zen Engagement at teh end it has the option of opting out of the Zen engagement. Select, I do not subscribe to the Zen Engagement, and click Continue.

Click to expand...

Worked perfectly, thanks.