[FONT="]Hi,
I purchased a laptop from Pixmania-Pro in May.
I have an account with Pixmania-Pro a few years now and have been a loyal client to them. After receiving the product I noticed the keyboard is a French keyboard and French windows XP. I did not notice this when ordering. I assumed as it was being sent to Ireland, it would be a version to suit the country. When I called them to explain, they said, once it is ordered wrongly, they would not take the product back. I said I was willing to pay shipping back and could they please send an English type model instead. The sales guy said he told his supervisor but not to expect any luck as that is their policy. I have sent them numerous emails with no reply and called getting the same answer. Surely even if it is my fault as not seeing that it was a French XP model I have some rights of receiving an English XP model or credit to my account.
Is there a European agency who can solve such a problem? I paid be credit card but maybe it is in the small print (no returns if faulty ordered) that my credit card company may not chase it up.
Thanks in advance..
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I purchased a laptop from Pixmania-Pro in May.
I have an account with Pixmania-Pro a few years now and have been a loyal client to them. After receiving the product I noticed the keyboard is a French keyboard and French windows XP. I did not notice this when ordering. I assumed as it was being sent to Ireland, it would be a version to suit the country. When I called them to explain, they said, once it is ordered wrongly, they would not take the product back. I said I was willing to pay shipping back and could they please send an English type model instead. The sales guy said he told his supervisor but not to expect any luck as that is their policy. I have sent them numerous emails with no reply and called getting the same answer. Surely even if it is my fault as not seeing that it was a French XP model I have some rights of receiving an English XP model or credit to my account.
Is there a European agency who can solve such a problem? I paid be credit card but maybe it is in the small print (no returns if faulty ordered) that my credit card company may not chase it up.
Thanks in advance..
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