Phonewatch refusing refund when I move house

Susan2020 said:

They are a nightmare to cancel with. We are in the process of moving house too but luckily we are near the end of our contract term. I rang to inform them that we were cancelling but the agent really gave me the hard sell as to why I shouldn’t cancel. It felt like I was being interrogated why we were cancelling and it took over 30 mins to get him to confirm that the contract would not be renewed. I’ll never deal with them again.

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