They are a nightmare to cancel with. We are in the process of moving house too but luckily we are near the end of our contract term. I rang to inform them that we were cancelling but the agent really gave me the hard sell as to why I shouldn’t cancel. It felt like I was being interrogated why we were cancelling and it took over 30 mins to get him to confirm that the contract would not be renewed. I’ll never deal with them again.
I've cancelled the direct debit and followed up with emails pointing out the terms of my contract and threatening to go on media, having given them the 30 days notice over the phone. They won't be getting another cent.