I have used the following method to recover data from craptops. Get a copy of Knoppix Linux version 3.3 ,( it costs about a tenner) and it is a bootable cd. So boot her up with the cd in the drive and let the OS load, slap in a USB memory stick or PCMICA microdrive and copy over the data. The Knoppix interface is fairly intuitive.This method works only for software related glitches.If the heads have collapsed on to the disk platters its game over, and time to call in the data recovery boys but they will probably charge you about a grand. Good luck.