Package sent but not received

C

corrcullen

Guest
I live in Dublin and I bought a item to the value of 100 euro about 2 weeks ago from a shop in the UK through their website.
The package was to be delivered by DHL.
The package didnt arrive so I emailed the shop.
They did an investigation, and DHL claim that the delivery was effected and signed for, and they have a signed delivery slip as proof.
Apparantly, on the delivery slip is just the initials S.B. and no such person with those initials lives at my address and I didnt receive the parcel.
The shop wont resend the package, and informed me to take the matter up with the police.
I guess the package was sent by the shop but there was a mistake made by DHL and they delivered it somewhere else or it got lost.
Whatever happened, I dont have my package and I'm sure the police wont want to know.
What are my options, if any, to either get the parcel resent or my money back?
Any advice would be appreciated.
 
Don't assume the merchant is telling the truth. Even if they are, it's not clear to me that you are the one who has to take the hit.

Some options:

Get the DHL tracking number from the merchant and ask DHL for a copy of the signed delivery slip. Ask to speak to the driver, and get an ID on the delivery address. Report the possible "theft" to the police using anything gained from this as evidence. Probably a lot of hassle for EUR100 though.

If you paid by credit card, ring your credit card company and notify them you are disputing the transaction due to the merchant failing to complete delivery.

Ask the European Consumer Centre to contact the merchant on your behalf. AFAIK, they can pass the complaint to Trading Standards in the UK. They [broken link removed] that you are entitled to a refund.
 
Who's to say that the DHL driver didn't "lift" your package & sign the "S.B." initials.
 
Ask the European Consumer Centre to contact the merchant on your behalf.
Click to expand...

If you report this to European Consumer Centre, then we'll go from a headline in this year's report of "1 in 3 ... fail to arrive" to next year's report "all goods ... fail to arrive".

Jest aside, I'm quite sure there is good advice to be gleaned from ECC website, but just don't pay much attention to their statistics on this topic.
 
If you paid by credit card you can do a chargeback. Contact card provider. The merchant will have to fight this.

I read in the past that some courier companies used to sign code on delivery dockets like 'UB' would be under bin.
Check with all your neighbours also
 
You must log in or register to reply here.
Back
Top