coolaboola
Registered User
- Messages
- 155
I purchased a pair of headphones on line (from Amazon.co.uk) recently that claimed to be Sennheiser CX300. I bought them to replace my current pair of Sennheiser CX300 which I've worn into the ground.
When I received the new headphones I was a bit suspcious of the build quality and when I plugged them in I became even more suspicious as the sound quality was not as good as my used and abused old pair of Sennheiser CX300. The differences are subtle but definitely there. They (and some swotting on the interweb) lead me to believe that the new Sennheiser CX300s are fake.
I've sought a refund from the seller. They've responded saying that they'll send an SAE for me to return the headphones. Pending assessment of the returned phones they'll refund the price of the phones but not post and package. Which would leave me out of pocket to the tune of GBP5 and no headphones. And if their assessment deem the headphones to be acceptable I could be short the full price paid.
Now, a bit more interweb research leads me to believe that under Irish, UK and EU law I'm entitled to a refund of the post and package. Is this true?
Another thing is, the reasons that I am returning the headphones (because I think they're fake, with poorer sound quality and build quality than genuine CX300) are difficult to prove or quantify. The new headphones work (but, I believe, not as well as genuine Sennheiser CX300s). How do I address this?
AAMers opinions and wisdom would be much appreciated here.
When I received the new headphones I was a bit suspcious of the build quality and when I plugged them in I became even more suspicious as the sound quality was not as good as my used and abused old pair of Sennheiser CX300. The differences are subtle but definitely there. They (and some swotting on the interweb) lead me to believe that the new Sennheiser CX300s are fake.
I've sought a refund from the seller. They've responded saying that they'll send an SAE for me to return the headphones. Pending assessment of the returned phones they'll refund the price of the phones but not post and package. Which would leave me out of pocket to the tune of GBP5 and no headphones. And if their assessment deem the headphones to be acceptable I could be short the full price paid.
Now, a bit more interweb research leads me to believe that under Irish, UK and EU law I'm entitled to a refund of the post and package. Is this true?
Another thing is, the reasons that I am returning the headphones (because I think they're fake, with poorer sound quality and build quality than genuine CX300) are difficult to prove or quantify. The new headphones work (but, I believe, not as well as genuine Sennheiser CX300s). How do I address this?
AAMers opinions and wisdom would be much appreciated here.