A MORTGAGE lender has blamed an error in its systems for wrongly treating a number of customers as being in arrears.
The mortgage holders had been overpaying their home loans in a bid to speed up the payments and reduce the overall cost.
But when they wanted to revert to the previous amount, EBS regarded the customers as being in arrears.
In at least two cases, clients were told to fill out a detailed standard financial statement (SFS) setting out their income and all their monthly outgoings.
They were also told they would be entered into the mortgage arrears resolution process (MARP) -- the defined process that the Central Bank insists lenders follow when a person is in arrears, or about to fall behind on their payments.
This is despite the fact that these homeowners were not behind on their repayments.