DELLBOY 08
Registered User
- Messages
- 75
Hi folks,
I purchased items recently from a company based in the UK.
I used the company's online store which has a currency conversion tool which allows you to view the prices of the products in Euro.
I went ahead with the purchase but was charged €32 more than what the company's website had displayed before I purchased the products.
It turns out that the exchange rate on their website was incorrect & displayed the cost of products as being lower than what they really were.
The company has pretty much admitted through e-mail correspondence that they dont regularly update the exchange rates on their website as they dont sell much stuff outside of the UK.
I have asked them for a full refund but they have offered nothing & are now ignoring my emails.
What can I do & who should I contact to get refunded the amount overcharged?
Thanks in advance!
I purchased items recently from a company based in the UK.
I used the company's online store which has a currency conversion tool which allows you to view the prices of the products in Euro.
I went ahead with the purchase but was charged €32 more than what the company's website had displayed before I purchased the products.
It turns out that the exchange rate on their website was incorrect & displayed the cost of products as being lower than what they really were.
The company has pretty much admitted through e-mail correspondence that they dont regularly update the exchange rates on their website as they dont sell much stuff outside of the UK.
I have asked them for a full refund but they have offered nothing & are now ignoring my emails.
What can I do & who should I contact to get refunded the amount overcharged?
Thanks in advance!