online seller requesting cc details via email?

L

lluvia

Registered User
Messages
62
hi
After placing an order online the seller e mailed me asking for confirmation of credit card details. It's the first time I order goods online so I don't know if this is normal..This is the email:

As a security feature of our payment system we must now ask for further information from yourself as we are required to perform security checks on all of our online orders for your own safety.
Please can you provide us with the following details:
Card holder's name:
Full card number:
Expiry date:
Card issuing bank:

Is there anyother way that a seller could confirm this without me disclosing this information over the phone or email?
Thanks

 
I've paid for numerous purchases online by credit & debit card and never once have I been asked to respond with confirmation details by email.

I believe it would be inappropriate for you to respond with the details they are requesting. There is nothing secure about email.
 
You used to get this in the early days of ecommerce (a decade ago), but it shouldn't be accepted now.

I wouldn't be happy to proceed - can you find an alternative site? Or alternative payment method e.g. paypal etc?
 
Some online retailers may request a copy of your CC details for security purposes but they would normally do this via fax. Who is the retailer? Are they well known and reputable?
 
I haven't used nor heard of them before, they have a couple of shops in dublin so I thought they'd be ok. Perhaps someone here know them [broken link removed]
 
Did the payment page not already ask for some or all of the details requested separately by email? Given that this is not a large well known retailer I would be cautious and would not be inclined to give them additional details without good reason.
 
if its next then its legitimate. They failed to notify any of their stores about it though. My order was cancelled as I thought it was spam. You'd think they'd have a better way of doing it. Was told be two different next stores that it was better to order through the store than going through the web as orders seem to get mixed up etc. Have ordered through store several times without problems
 
Yes all the details where given when I placed the order except the issuing bank. The email also said that once the above details have been verified with the order they will send the goods.
 
It wasn't clear from the original post whether you had already given the details on the site - why do they need ALL the info again - have they lost it or is this their standard practice?
 
lluvia said:
... Perhaps someone here know them [broken link removed]
Click to expand...
Never heard of them, but that has no significance as they probably never heard of me either. :rolleyes:

Interestingly among other things they charge €8 for Dublin deliveries and €13 for "RESTOFIRELAND".
 
I don't understand why they need it again, they said its a security procedure but I don't feel very secure giving the information all over again and not encrypted.. I'm wating for my husband to ring them because I used his credit card.
 
The site says they use Verified by Visa, so why require the double check. Anyway burried in their small print is the address : FM Mobiles, 76 Camden St, Dublin 2.
A look up gives :
Registry Whois

% Rights restricted by copyright; [broken link removed]
% Do not remove this notice

domain: fmmobiles.ie
descr: Mohamed Elferdaoussi
descr: Sole Trader
descr: Registered Business Name
admin-c: ABE819-IEDR
tech-c: AAA967-IEDR
renewal: 23-February-2009
status: Active
nserver: ns1.hosting365.ie
nserver: ns2.hosting365.ie
nserver: ns3.hosting365.ie
source: IEDR

person: Mohamed Elferdaoussi
nic-hdl: ABE819-IEDR
source: IEDR

person: IE Internet Hostmasters
nic-hdl: AAA967-IEDR
source: IEDR
 
Personally I wouldn't give these details over. There's hundreds of places you can but electronics without taking a risk with personal information.

I've never heard of such a security check being required before anywhere I've shopped - the only vaguely similar one is that the address you provide has to be the cardholder's registered address. It's somewhat ironic requesting personal information for a "security check" via the most insecure method around, you'd have to wonder how securely it's kept. It may be that they're going to try to submit a cardholder-not-present transaction for the payment.

SSE
 
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