Online ordering - contract?

A

ali

Registered User
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Ordered an item online which was advertised considerably cheaper than normal price. Completed process, got order summary and which advised the order would be here within 48 hours (free delivery). Amount of purchase debited from my account. Confirmation email received.

Almost immediately after purchase, item was showing as out of stock on website and 48 hours later, no sign of my delivery. Order number showing up as invalid on their delivery tracking.

Before I ring to query order's whereabouts, where do I stand from a consumer rights POV?

Thanks,

A.
 
mathepac said:
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This seems to suggest the seller can cancel the order and issue a refund within 30 days. If I'm reading this right, there seems to be no obligation on behalf of the seller to fill the order at the quoted price on the confirmation email.

A.
 
Update:

Got an email this morning confirming delivery and with a valid tracking number. So it seems they are going to honour the online purchase, even though the price was clearly incorrect. No contact made by me.

A.
 
ali said:
This seems to suggest the seller can cancel the order and issue a refund within 30 days. If I'm reading this right, there seems to be no obligation on behalf of the seller to fill the order at the quoted price on the confirmation email.
Click to expand...

Looks like you got a bargain so, well done! You point above is correct. It has been covered widely here and in the media recently on a couple of occasions where online retailers make errors and advertise products at a fraction of their cost. They are not obliged to complete these sales.
 
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