Online customer services - why can't they all be like this ?

zag

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I ordered a few CDs & DVDs over the weekend and the prize for the company who treasures their customer the most goes to CD Baby who sent the following order acknowledgement -

"Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Sunday, November 26th.

I hope you had a wonderful time shopping at CD Baby. We sure did. Yourpicture is on our wall as 'Customer of the Year'. We're all exhausted but can't wait for you to come back to CDBABY.COM!!"

The booby prize goes to Amazon who told me that my purchases would be shipped some time between December 27th and January 9th. However, if I paid a little extra the two items would be shipped within the next few days. What a wheeze. It wasn't that one of the items wasn't going to be available till December 27th because - they are all available within the next few days.

z
 
i know, i bought stuff from them before and not only were they very good value but their confirmation emails were the cutest :) Also iirc in a couple of weeks time you also get another email saying that they hope everything arrived ok and could you let them know if you're happy etc.!
 
and I had a bad experience with amazon a month ago. cheers
 
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