On call weekend support

M

Maximus152

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Dear all I have a question regarding some providing on call duty. Example they work from 9 to 5 (do 35 hour week) Monday to Friday. If they are requested to bring a cell phone home to provide on call support (this could be telephone support only, noty talking about getting in car or leaving home) for full weekend, is there any recommended hourly rates or templates anyone knows of. And then also what if they have to leave home and make a journey to where the issue is, is this a different rate on top of the weekend cover allowance.
I am probably been a bit vague but I think there are people out there who would know this work routine so I thought I would ask here and see if I can gain any education on the matter.

Thanks
Maximus
 
Hi Cashier,
no there is not, but I will double check. No this was never in practice since I ve been there almost 8 years, this is completely new ground. We have never used this systme before.
 
This type of cover was introduced into our plant when we went 24/7 in the production area. Support was required from IT and Warehouse - they do not work shift. Anyway if support is needed the person on call is contacted regardless of the hour and if the problem can be fixed from home they are paid an agreed fee (don't know what this is). However if they need to come into work the are paid an additional fee which is quiet substantial or so I'm led to believe. Also, in both cases they are giving time off in lieu for being contacted eg. if IT are called at 1am and they can fix the issue from home then they need not come into work until late the next morning. If they have to come on site then they can opt to take the next day off or a half day at a more convenient time. Apologies that I can't give figures but if I were I'd be only guessing.
 
Maximus152 said:
I am probably been a bit vague but I think there are people out there who would know this work routine so I thought I would ask here and see if I can gain any education on the matter.
Click to expand...

With us if you are on what they call "piquet", meaning that you are available to take a call or provide support then there is a fixed fee, regardless if you are actually called out or not. If you are in fact called out then on top of the standard fee you are paid at the rate of pay is 150% and unlike ordinary work, travel time is included.
 
I've been on two different systems for on-call payment. In both cases, there was a set standby rate, which was paid regardless for each day on call.

Callouts were then on one of two options
- be paid at an hourly rate from the time of calling to the time the problem is resolved, regardless whether it was over the phone or required driving in to the office.
- take time in lieu at a rate of 1.5 times time taken on call out
 
Previously I was hourly at paid at time and a half for just being on call, double time if there was actually a call and I needed to do anything.
 
When I did this kind of work in England years ago (pre mobile phones) my line-rental & installation costs for the phone were paid.

For the week-end on call (no call-out) we got 12.5% extra on top of our normal wages.

We were paid double-time at home or at work for responding to a call.

If called in, we had a special contract taxi to transport us to and from work (no parking in the City)

There was a 24/7 subsidised canteen on-site for food.
 
Cashier,TiredPaul,Jim2007,Username123 and Mathepac thank you for all those replies, I only checked as I was Holiday's. Each one makes sense to me know and I have some points that I can put to paper when I discuss this with powers that be. A little info is always useful!!

Much appreciated
M
 
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