TK Cork mum
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I have tried phoning them on numerous occasions but no one can answer my query. It was the branch that said no so i've registered a complaint. Wlll update as this progresses.I saw it mentioned that they were re-opening accounts of customers who had Offset mortgages linked to them, but I have not heard of them opening any new accounts.Mortgages Support
Ulster Bank is closing. For help and support with your Mortgage queries visit the Mortgages page on our dedicated Customer Support Hub. We're here to support you through this change.www.ulsterbank.ie
There is a help option in the above link for a number to call.
Well done on persisting with itHI everyone, i finally got the resolution i wanted on this. After the branch told me they couldn't open any other accounts linked to the offset i sent off a formal complaint to their complaints dept - quoting that an offset mortgage was allowed up to 4 offset linked accounts and that i understood there was no change to my T&C's. I got a response about 2 months later apologizing and offering me 250 compensation and saying it was possible to open the account after all by phoning the customer call centre. I did this - and hit an obstacle and was told by numerous people that i couldn't open an account - would be handy if the complaints dept could pass on messages to the call centre or put a note on the account!! So after another number of phone calls and emails back to the complaints dept - i was finally sent an account opening form which i returned and i now have an Instant Access Savings account linked to my Offset mortgage...so message here is don't take no for an answer and persistence is key!
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