Hi Redstar
Sarah has left the building as they say!!
but yes of course we are disappointed to hear that some clients have had a tough time, with regards to the emails I personally respond to all emails that come in, so I would be unhappy to think I missed any
with regards to missed appointments, we normally meet our clients in our offices, so I would hope that I would be contacted at
leonard@rea.ie to discuss why an advsior failed to meet a client, as this is not common practice
as a side issue, all REA clients are sent a customer questionnaire after their mortgage is closed, and to date we have not received many that were unsatisfied
so if anyone wishes to contact me to discuss any service issues, I would be happy to oblige
Deirdre Leonard
www.rea.ie