I'm getting kind of stonewalled by the matron of the nursing home where my mother stays and would appreciate any guidance on who to contact about the following.
The home itself is fine, it used to be run by the nuns but seems to half filled by elderly nuns itself now. The matron herself however is of that order and has a somewhat old fashioned way of doing things.
Unfortunately she and my mother don't get on. My mother suffers from, amongst other things, early parkinsons and alzheimer's. The matrons attitude tends towards the confrontational about a variety of small issues which has left my mother very upset on a number of occasions. To be frank she's treated like a child by her. Now mum has a tendancy to get confused in addition to this which makes sorting out what happened difficult sometimes.
Ultimately the matron just doesn't appear able to cope and i'd like to go over her head but am getting stonewalled by her on this (it's 'her' nursing home). I've worked myself in similar situations and it seems to be the matron is incapable of understanding how the patient/carer relationship works in these scenarios, either through apathy or lack of training i don't know.
The last straw was last night when my Aunt phoned me quite upset because she'd phoned my Mum for a chat on the nursing home's phone and while mum was giving out about the matron she came on the line and gave out hell about the 'lies' that were being told..., she'd clearly been listening in on a private conversation. I confronted her about this and got every excuse under the sun but ultimately it's about my mother not being 'grateful enough' for the care she receives.
I'd rather not move her since i've tried that earlier this year and she's settled where she is. Any guidance on who i could contact would be appreciated..
The home itself is fine, it used to be run by the nuns but seems to half filled by elderly nuns itself now. The matron herself however is of that order and has a somewhat old fashioned way of doing things.
Unfortunately she and my mother don't get on. My mother suffers from, amongst other things, early parkinsons and alzheimer's. The matrons attitude tends towards the confrontational about a variety of small issues which has left my mother very upset on a number of occasions. To be frank she's treated like a child by her. Now mum has a tendancy to get confused in addition to this which makes sorting out what happened difficult sometimes.
Ultimately the matron just doesn't appear able to cope and i'd like to go over her head but am getting stonewalled by her on this (it's 'her' nursing home). I've worked myself in similar situations and it seems to be the matron is incapable of understanding how the patient/carer relationship works in these scenarios, either through apathy or lack of training i don't know.
The last straw was last night when my Aunt phoned me quite upset because she'd phoned my Mum for a chat on the nursing home's phone and while mum was giving out about the matron she came on the line and gave out hell about the 'lies' that were being told..., she'd clearly been listening in on a private conversation. I confronted her about this and got every excuse under the sun but ultimately it's about my mother not being 'grateful enough' for the care she receives.
I'd rather not move her since i've tried that earlier this year and she's settled where she is. Any guidance on who i could contact would be appreciated..