pebbledash
Registered User
- Messages
- 104
Has anyone else had problems downgrading their services with NTL?
In advance of my last bill I rang NTL and asked them to downgrade a number of my packages. I was told the change would be applied for the next bill.
Went off on holidays and found that they had failed to downgrade any of my packages. So a month after they should have done it they're only doing it now. They have a record of my call but claim not to have a record of my request to downgrade.
So now I'm being charged the downgrade fee AND the month of more expensive services that I had cancelled. Ignoring customers requests to downgrade is a great way of making money.
I feel they should either waive their downgrade fee or not charge me for the higher packages that they failed to cancel.
If anyone is thinking of switching to NTL my advice is don't do it! Worst customer service of any supplier I've ever encountered.
Has anyone else not being downgraded when they requested it?
In advance of my last bill I rang NTL and asked them to downgrade a number of my packages. I was told the change would be applied for the next bill.
Went off on holidays and found that they had failed to downgrade any of my packages. So a month after they should have done it they're only doing it now. They have a record of my call but claim not to have a record of my request to downgrade.
So now I'm being charged the downgrade fee AND the month of more expensive services that I had cancelled. Ignoring customers requests to downgrade is a great way of making money.
I feel they should either waive their downgrade fee or not charge me for the higher packages that they failed to cancel.
If anyone is thinking of switching to NTL my advice is don't do it! Worst customer service of any supplier I've ever encountered.
Has anyone else not being downgraded when they requested it?