ntl/upc owe me money

I cancelled my ntl/upc analog account when we moved to Sky several weeks ago. I found an account statement from them waiting for me when I came back from holidays, saying that I owe them approx. -€8, or they owe me approx. €8, whichever way you want to look at it. They say final payment is due by next Tuesday (I think - don't have it here in front of me right now). Obviously, I'm not going to hold my breath waiting for the cheque, and I was going to wait and see what happened next, but there are plenty of stories about billing systems going mad when they don't receive the correct input, especially about outstanding bills of $0.00 in American examples I have read. Is it likely/possible that it could have future credit implications for me if I don't respond to the 'bill'?

Has anyone been in that happy situation before where they are owed money by upc? Obviously, a credit note is useless to me because I have absolutely no intention of going back to them.

Any thoughts, anyone?


I suppose I could always engage a team of debt collectors if the cheque isn't here by Tuesday!

WhoAmI said:

Any thoughts, anyone?

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Write to them requesting clarification and a refund if you are owed money.

You need to ring them and ask for the cheque for €8 to be sent out to you. I was in a similar position recently. Received the invoice with the -€ whatever amount (can't remember now). Waited about 2 weeks and no sign of a cheque. When I rang they said "oh, do you want the cheque sent out"??? So they will not send unless you ask! Mine arrived very quickly following the phone call.