Notebook failed 6 months after purchase - entitled to refund or just repair?

Pearl

Registered User
Messages
45
I bought an Acer Notebook in an electronic store in Newry on July 12th 2010. In November 2010, it stopped working - power light would come on, but screen remained black and would not boot up. It was a gift for my Mother, so it was a real disappointment when it stopped working so quickly after purchase.

I brought the laptop back to the store on December 27th and requested a refund.

I was provided a U.K. number and told that "repair is our first option". I responded that I didn't think that was the case as it was within 6 months of the purchase and the product is faulty. The store person just repeated "repair is our first option".

I am getting mixed information from a Google search for my entitlements.

Am I entitled to a refund?
 
Newry = [broken link removed] and is different to Irish consumer legislation.
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I think the retailer has a right to offer you a repair as a first option, if they can't repair it within a reasonable time period then they must either exchange or refund it.

Things change if the fault was inherent and present at the time of sale, then you could argue that the goods were not fit for purpose and defective at the point of purchase.

You should still be covered by an Acer warranty too.