Thanks michaelg.
If that's the case, it makes me wonder what the point of the IMHO is then? Wasn't it the bank (I am referring to the AIB), who appointed them as the "middle-man" to help stressed borrowers come to some form of agreement?
How about reversing it where the bank have not responded to you and your repeated requests to come to some agreement. Can one deem "them" to be non-co operating??