C
Spock said:Unfortunately there are specific exclusions for audio/video items & computer software that have their seals broken - specific info on Oasis and
Colster said:I bought a DVD on Play.com in January this year as a gift for my brother, the DVD is approx 6 hours long and my brother has only recently decided to watch it. As he watched it the first disk froze as one of the new scenes was about to start. I contacted Play and they sent me back the following mail saying they would not replace the disk, can anyone tell me if I have any comeback on them at all.
<MAIL FROM PLAY.COM>
We are sorry to hear that you have been experiencing problems with your order.
Unfortunately as it has been over 35 days from the receipt of this item, we are unable to offer you a refund or a replacement. More information on our Returns Policy can be found here:
http://www.play.com/play247.asp?pa=about&page=ret
We are sorry that we are unable to assist you further in this matter.
Kind Regards
Play
Colster said:Thanks for all the help on this, I had tried it on a couple of DVD players and was getting the same problem, I even checked it on a multi region player and it still didn't work. I have however recently sourced a new version on Ebay for around €10, so I don't think that it is worth the hassle trying to chase Play.com down. (especially when I don't think that I have much of a case tp start with)
Thanks again to everyone that posted.
Colster
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