I need broadband at home as I work from home, but unfortunately there was no supplier for fixed line or wireless BB in my location. After months of struggle with dial-up etc, I finally bit the bullet and went for expensive satellite broadband through Eircom. After a lot of difficulty (dealing with Eircom is a lot of hassle!), it was finally installed about 6 weeks ago.
Then Murphy's Law struck, and a wireless provider entered the area, providing a faster service, with higher capacity for less money....no-brainer. They installed their kit last week and it's great.
Now I went back to Eircom to get their kit removed, 6 weeks after installation. They have come back and told me I am in a 6 month minimum contract and will probably be billed for this time. I am arguing that I never received any correspondence from them regarding the broadband connection, and have not signed any agreement with them. Her insistence that the Terms and Conditions are on the website doesn't hold any water to my mind, as I was never refered to the website by any correspondence from Eircom.
To be honest, their handling of Sat BB is pretty terrible. It took 3 months to install, despite an initial quote of 28 days and it is near impossible to find anybody to discuss it on the phone. As I've signed no agreement with them, I don't think I am under any obligation to pay them for services not received. Am I correct ?