fred123456
Registered User
- Messages
- 55
Hi,
My wife bought me a phone on 23rd of december sony ericsons experia play in a mobile phone store in portlaoise(not sure i can name the shop), however on 28th of December i had problems with the phone, could not receive incoming calls the phone went straight into voice messaging with no log of the call, so i ran vodafone, they fixed the problem, low and behold two hours later the same problem occured so i rang them back again and they fixed it again. It worked for another couple of hours and then the problem reoccured. This went on for a week when finally after 20 calls the support team vodafone gave up and said you may bring back the phone and get a new one.
Went back to the store and they could not reproduce the problem, walked outside the door and asked my wife to ring and the problem reoccured from landline and mobile, showed them in the store to three different members of staff. They agreed their was a problem, i requested a new phone as the phone was at most 14 days old and the problem occured from pratically day one of buying the phone. They said their company policy is they cannot issue refund or replace phone until they send their phone back to fonua (who by the way where very arogant and told me that consumer rights in ireland do not supercede their waranties and that they have the rights not to accept returns) , anyway a week later i get the phone back no error or problem and must be a user error, however i argued this how could it be a user error, vodafone have said its handset issue and also the staff in the shop agreed.
Anywas the saga continues i agreed to send the phone back a second time to this fonua for analysis but i doubt it will come back with any awnser, the shop have said to me it could be better signal in dublin etc.
Anyway in conclusiong they wont offer me my money back, or a phone replacement, i have quoted all the consumer rights stuff buyers rights etc. Phone is brand new but i dont want back a phone that i know is faulty so i thought a replacement would be ok, but they wont do this under any circumstances they say they have to verify fault with third party company and cannot issue a refund without this verification.
anyway nobody wants to listen to anything about consumer rights, they all say that consumer rights does not apply in this instance, but its a new phone bought in the last 30 days
What do i do, i have said i will take them to the small claims court but they seem to accept this, howver this will consume time from my life, if you ask me consumers have no rights anymore, who enforces this.
I am tired arguing what can i do, i have marched into the shop but area manager has said his hand are tied.
Any ideas much appreciated.
Kind Regards
Fred.
My wife bought me a phone on 23rd of december sony ericsons experia play in a mobile phone store in portlaoise(not sure i can name the shop), however on 28th of December i had problems with the phone, could not receive incoming calls the phone went straight into voice messaging with no log of the call, so i ran vodafone, they fixed the problem, low and behold two hours later the same problem occured so i rang them back again and they fixed it again. It worked for another couple of hours and then the problem reoccured. This went on for a week when finally after 20 calls the support team vodafone gave up and said you may bring back the phone and get a new one.
Went back to the store and they could not reproduce the problem, walked outside the door and asked my wife to ring and the problem reoccured from landline and mobile, showed them in the store to three different members of staff. They agreed their was a problem, i requested a new phone as the phone was at most 14 days old and the problem occured from pratically day one of buying the phone. They said their company policy is they cannot issue refund or replace phone until they send their phone back to fonua (who by the way where very arogant and told me that consumer rights in ireland do not supercede their waranties and that they have the rights not to accept returns) , anyway a week later i get the phone back no error or problem and must be a user error, however i argued this how could it be a user error, vodafone have said its handset issue and also the staff in the shop agreed.
Anywas the saga continues i agreed to send the phone back a second time to this fonua for analysis but i doubt it will come back with any awnser, the shop have said to me it could be better signal in dublin etc.
Anyway in conclusiong they wont offer me my money back, or a phone replacement, i have quoted all the consumer rights stuff buyers rights etc. Phone is brand new but i dont want back a phone that i know is faulty so i thought a replacement would be ok, but they wont do this under any circumstances they say they have to verify fault with third party company and cannot issue a refund without this verification.
anyway nobody wants to listen to anything about consumer rights, they all say that consumer rights does not apply in this instance, but its a new phone bought in the last 30 days
What do i do, i have said i will take them to the small claims court but they seem to accept this, howver this will consume time from my life, if you ask me consumers have no rights anymore, who enforces this.
I am tired arguing what can i do, i have marched into the shop but area manager has said his hand are tied.
Any ideas much appreciated.
Kind Regards
Fred.