The banks are not clear on this. There are a lot of people out their losing their jobs with their homes at risk, while the big fat cats, i.e. property developers, have just stopped paying their loans. There should clearer procedures in place, I have been in my local bank and all their advertising is for pensions, investments, savings, to get money into the bank. They should have a special helpline for people in trouble, with a number of refinance options, i.e. interest only for a year, payment breaks etc. with reduced solicitor's fees. There is nothing worse than the worry of potentially losing your home, the banks (and our government) still have a long way to go to address this very important issue.