Hi , I purchased a kitchen in June of 2011 and it was delivered and Installed in Sep 2011 by a Kitchen installer approved by the Kitchen Suppliers . Unfortunately the Worktop in the Kitchen and Utility room started warping straight away . But to make a really long story very short, eventually the Kitchen Supplier replaced the worktops both in the Kitchen and Utility Room in may 2012 using the same installer as was used in the original installation. However, within a month the section of the Kitchen worktop above the dishwasher started to warp again and we contacted the supplier looking for a refund as this was the second time the Worktop warped . Unfortunately after repeated attempts to contact them we did not receive any reply . Eventually after threatening to go to the Small Claims court to get a refund the Supplier contacted us and said that due to the way in which we operated the Dishwasher we would not be getting a refund and that it would be a waste of time as I would lose the case. I really don’t understand how the supplier could say that I had operated the Dishwasher in a negligent manner to cause this problem. I was asked if I opened that dishwasher before the wash cycle completed and i said i had not which is true as i put it on each morning at 6:30am and my wife takes out the Delf at least 20mins after cycle had stopped . Other than that I was not asked for any more information on how i operated the Dishwasher.
Just wondering if the Supplier can put the problem back to my operation of the Dishwasher even though they are incorrect ,or is this Worktop not Fit for Purpose and go to small claims to get a refund.
Regards, Jumper1
Just wondering if the Supplier can put the problem back to my operation of the Dishwasher even though they are incorrect ,or is this Worktop not Fit for Purpose and go to small claims to get a refund.
Regards, Jumper1