New DSL filter not working with Digiweb ADSL internet connection

Hi, I will call support at Digiweb tomorrow, but any ideas beforehand are welcome. I managed to break the supplied ADSL filter that allows dual use of internet and phone (Excelsus Z-Block DSL filter). I bought a new different filter in Peats, the Paragon ADSL Phone Splitter. It doesn't seem to work I have to plug out the phone and avoid using the splitter to get a connection. Any ideas what the problem could be???
Thanks in advance,
Gearoid

Are you definitely plugging the phone and router into the correct connections on the splitter/filter?

gearoid said:

It doesn't seem to work I have to plug out the phone and avoid using the splitter to get a connection. Any ideas what the problem could be???
Thanks in advance,
Gearoid

Click to expand...

Prob a faulty filter. Internally the ADSL MODEM side of the splitter should be a straight through connection, filter is on the phone socket.

Dsl filters have a very high fault rate... sounds like you just got a broken one....