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That's okay RS2K if you don't agree, but you would be wrong.
It's a franchise we have like Mc Donnells etc. you can have problems with a dealer and the manufacture, they are different. While the importer acts in the intrest of the manufacture and in our eyes is the same, us as a dealer are owned by different people.
Most dealers of the same franchise nearly all look similar by now, that's down to minium standards set by the importer so as we can have a franchise. The staff we have and decisions we make while influenced by the importer are ours to make.
ok ok i didnt read the original post correctly. the faults that wniamh has listed sound like very small faults, there is nothing wrong with the car itself. a dealer would certainly not be obliged to give a replacement car in this case. however, one thing that sent alarm bells ringing in my head was when i read that there had been two replacement batteries and a loose starter connection fault. sounds like a bad mechanic is responsible here. there was probably nothing wrong with the batteries in the first place, just the connection at fault.manus, first of all there is no major problem with this car. Dealer is a franchise for the importer of whatever brand it is.
In normal term of warranty the dealer will fix a customers problem and then claim it back from the importer who passes it on to the manufacture.
This is not a normal warranty claim, the customer wants her money back / replacement. The dealer didn't build the car, so why would a dealer soley accept the cost/loss?
From a dealer or manufacture's eyes all we have to do is fix what ever is wrong, when it goes wrong. The customer here is looking for goodwill.
Very small problems????
I'd like to see how small you think these problems were if you had your car towed away 3 times once on a bank holiday weekend packed and ready to head off and another time in the UK on holidays when your car is taken 50 miles away and you are left stranded for 4 days because hiring a car suitable for 6 people at short notice is next to impossible.
Every time my car has broken down I have to organise at least2 different friends to transport my kids aswell as my husband having to take timeoff work.......these are not SMALL problems!!!
I bought a new car that I thought was very practicle for the size and age of my family not for the look of it (test drove a Q7 and that would have won hands down as a drivers car but space is limited and with 2 kids in boosters and 2 in full childseats work out the difficulties not to mention buggies etc in the boot.
I now have a borrowed car for a week while interim repairs are carried out.
The point I am trying to make is that I have been robbed of the chance to drive a new car, instead my car is the but of every joke "monday morning car"........like the weather it is an opener for conversations...."whats up with your car this week?" or " I could hear your car up the other end of town"
Very small problems????
I'd like to see how small you think these problems were if you had your car towed away 3 times once on a bank holiday weekend packed and ready to head off and another time in the UK on holidays when your car is taken 50 miles away and you are left stranded for 4 days because hiring a car suitable for 6 people at short notice is next to impossible.
Every time my car has broken down I have to organise at least2 different friends to transport my kids aswell as my husband having to take timeoff work.......these are not SMALL problems!!!
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