New Aer Lingus Website.

Grizzly said:
When Aer lingus gave you the option of viewing both the outgoing and return flights over a calendar month you could see the choices available, which to me was far better as I am always flexible in my travel arrangements.
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I always wondered why they did that? I found it very annoying. I usually know when exactly I am travelling. I would have thought that most people do as well. But maybe more people than I thought, are flexible.
 
the snail pace loading of the pages on the new Aer Lingus website is truly a return to the 'dial-up' days ......if you really want people not to fly your airline this is the kind of website to have....on the other hand maybe you should try flying on one of their 757 'soup cans' Shannon to Boston.....if you thought the new website was scary, try that !!!!
 
Brendan Burgess said:
But what about reliability? Baggage charges etc? I always feel nervous that Ryanair will tell me my bag is too large or too heavy, although it has never actually happened.
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It's in my opinion a fact that since Ryanair has arrived that all planes seem to be on time. I can remember in the old days hours in teh lounge in Dublin airport as Aer Lingus was chronic.

The bags was an issue, I don't see it any longer. I fly both. Last time I was in Dublin checking in my bags there was no issue and in addition they offered to take the hand luggage too.

While boarding now they allow the first x amount of people take their bags but the rest of the people get a yellow ticket and have to leave the bag downstairs on the tarmac to the guy to put on board.

I fly AL rather than Ryanair as I find the service better. I do not want to be stranded and feel I'll be better looked after by AL.

I like the new nice Ryanair.
 
Was trying to find flight details for a work colleague, and was getting nowhere. eventually clicked on an aer lingus ad on their mobile site which brought me through to their full new site where I was able to search for flights.
Aer Lingus are probably too embarrassed by how much money they paid to get this terrible site up and running.
 
Ryanair on line check in is a pain, you can only check in 7 days in advance. I am going on a 10 cruise from Barcelona and therefore cannot check in from the boat for coming back.
The alternative is you are forced to reserve seats which then gives you a 30day window.
 
Roker do you not pull into port and can you not do it there from an internet cafe or a hotel?
 
As someone who likes to browse a selection of travel dates I am finding the Ryanair site a pain. The prices for the various days as you scroll forward are only half displaying and sometimes not at all. When I want to start another search I have to go back to the "Home" page and start again as the "modify" button is only allowing me to modify the original search. It is definitely not browser friendly.
The Aer Lingus site shows the weeks flight prices instantly and as you scroll forward they load pretty quickly. However it is not a patch on the old site where you could browse a month's dates all at once.
It is also impossible to find out when the "start " date for some seasonal flights actually commence. I would imagine that both airlines could easily display this information somewhere.
 

If you have a smartphone download the Ryanair app before you travel, you can check in for your return journey using that if there's wifi on the boat. You don't even need access to a printer as the app is your boarding pass and the new-fangled machines in the airports can scan the barcode from your phone screen.
 
Many of the ports and bars/cafes/restaurants in the ports have wifi and there is always MickeyDs. Alternatively, Ryanair is only charging €6.99 to reserve a seat which is a lot cheaper than cruise ship wifi. Most cruise ships have an internet centre which would probably be cheaper if you just want to carry out a small op like checking in and printing boarding passes.
 
Re the web sites - have booked both just recently. TransAtlantic with AL and Morocco/London/Kerry with Ryanair. I thought they both were OK except for Ryanair not having the multi-trip button. But I can see how frustrating it can be if you are short of time.
 
They are both so bad. Word has it that Aer Lingus has received a fair amount of negative feedback. So why hasn't it done something? How does this happen to a website in 2015/2016?
Ryanair isn't as bad. But that does not mean it is good. Both of their websites were far superior for years beforehand.
The problem with this, I think, (but I'm not a web developer), is that upcoming web developers seem to be graphic crazy versus functional considerate.
The result is a mess.
 
I can scroll backwards with Aer Lingus when I am browsing outgoing and incoming flights. I can only scroll backwards with the Ryanair outgoing flights. This is a pain. I end up having to "modify" my flight times if I want to see different dates for return flights.
 
I found the Aer Lingus site easy enough this time.
I selected my flights, which were much cheaper and at better times than Ryanair.

And then, when I went to confirm I got a message the following message



So I went back, and the seats were still showing as available, so I tried again, twice and got the same message.

I wonder am I supposed to stay on the Aer Lingus website and choose some more expensive option?

Brendan
 
I started a new session and tried other flights and got the same message. I changed from two seats to one seat and got the same message.

So I changed the seats on the way out to the "Economy Plus" option for an extra €20 and was able to confirm the booking.

It was still a lot cheaper than Ryanair.

Brendan
 
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I like the new Ryan Air website. I also agree that the old Aer Lingus site was better.

As someone who will go out of their way to avoid using Aer Lingus due to how they treat their customers I am very happy with the new Ryan Air policy of no longer treating their customers as their enemy and showing a modicum of humanity towards people.

If I’m travelling long-haul I use British Airways or one of the American carriers (anyone except Delta). I will go through London rather than go direct in order to not use Aer Lingus.
There was a time I was taking up to 100 flights a year for work. Now it’s down to 20 or 30.
 
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