On 26/09/2007 I transferred €1000 from my National Irish Bank (NIB) online account to my Northern Rock online account.
The €1000 appeared in my Northern Rock account the following day, 27/09/2007.
On 27/09/2007 I transferred €15,000 from NIB to NR.
This amount has yet to appear in my NR account.
Speaking to NIB, they say that the money was transferred and they don't have it. They say it may be in a holding account and that NR may eventually credit it to my account along with a lot of other transactions - these lump transactions are common, apparently.
NIB admit that it is impossible to input the details incorrectly - i.e. by me. Having set up the NR details in my NIB account, I only have to input the amount (this appears correctly in the debit column now) and the password - obviously, nothing happens if I input this incorrectly. So, the system is pretty much fool proof.
Speaking to NR, they say that they have no record of having received the money and that NIB should be my first port of call.
The Banking Regulator would appear to agree with NR and they have given me the details of who I should write to in NIB, if it isn't sorted out today.
Obviously, I want my €15,000 back. But, I'd also like the 6 days interest too.
Anyone ever had a similar experience?
D.
The €1000 appeared in my Northern Rock account the following day, 27/09/2007.
On 27/09/2007 I transferred €15,000 from NIB to NR.
This amount has yet to appear in my NR account.
Speaking to NIB, they say that the money was transferred and they don't have it. They say it may be in a holding account and that NR may eventually credit it to my account along with a lot of other transactions - these lump transactions are common, apparently.
NIB admit that it is impossible to input the details incorrectly - i.e. by me. Having set up the NR details in my NIB account, I only have to input the amount (this appears correctly in the debit column now) and the password - obviously, nothing happens if I input this incorrectly. So, the system is pretty much fool proof.
Speaking to NR, they say that they have no record of having received the money and that NIB should be my first port of call.
The Banking Regulator would appear to agree with NR and they have given me the details of who I should write to in NIB, if it isn't sorted out today.
Obviously, I want my €15,000 back. But, I'd also like the 6 days interest too.
Anyone ever had a similar experience?
D.