Why not register both accounts for online banking, then you can transfer money into it whenever you see fit. I would be reluctant to suggest that anyone actually increases their repayment schedule. If you cut it a bit too fine & your s/o is unpaid, it can be really costly. Better to get into the habit of lodging extra every month, at your own discretion. You've total control that way & your loan will still get repaid more quickly. Your local branch definitely could be a bit more helpful if they wanted. Did you perhaps make your request when they were really busy over the Christmas/New Year period ? You might get a better response at quieter times.