Re: mother cant get her will back
Your mother has a number of simple solutions available:
1. Call to the solicitor and collect the will in person, signing a receipt for it. Many solicitors will insist on a receipt being signed for a will and there are good reasons for this.
2. If - as seems to be the case - she does not want this solicitor dealing with her affairs, and if she is embarrassed at simply telling him\her this, then she can just make another will, (with another solicitor) and this time keep the original.