Jimmy Mc Donald
New Member
- Messages
- 1
My mortgage was originally with KCB and two years ago it was transferred to the Bank of Ireland. In November of 2023 I rang the B of I to see what was outstanding on my mortgage. They said it was €84000. I was then looking at retiring and using my lump sum to clear my mortgage and other small loans. I called the bank again in December to see what was outstanding on my mortgage. They said that it was around €83400. I then decided that it was a good decision to retire and clear my mortgage and small loans. My pension lump sum came through yesterday (June20th) and I went into the Bank of Ireland with the intention of clearing the outstanding balance on my mortgage. I rang the mortgage department and they said that there were two accounts attached to the mortgage. The first account had an outstanding balance of €80973.27 and the second account had an balance of €44318.15. This was never mentioned last year and I said that retired on the information that the gave me. They said that the account was split but could couldn't say why. I lodged a formal complaint and they said that they would check back on the phone conversations and would get back to me. I never missed a mortgage repayment and didn't get a top up on the mortgage. Where do I stand legally as I don't have the means to clear the second balance.
with no hope of success!So you had a mortgage and you did not know roughly speaking what the balance was?
Have KBC or BoI never sent you a statement?
Come on! You knew that the balance was about €125k and you just needed to know exactly what it was.
You are chancing your arm to exploit some error made in a phone call.
Brendan
And banks have never made mistakes?chancing your arm to exploit some error
The mortgage was transferred because KBC left the market. I don't think the average customer would know how much was left on their mortgage (even roughly) unless they were switching themselves.Come on! You knew that the balance was about €125k and you just needed to know exactly what it was.
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