Well done on pursuing the claim and getting some sort of recompense.Carpenter said:I've just settled a long running complaint (over a year) with ACC Bank having had recourse to both IFSRA and the (former) Ombudsman for the Credit Institutions. Turns out that a number of lump sum capital payments I made during the year were not treated as such. That and a whole list of other anomalies (including non issue of statements, altering date of DD collection without prior instruction etc) lead to me making a complaint of maladministration against the bank. The complaint was upheld, eventually, and I was awarded €1000 in compensation.
Are you sure? ACC certainly don't appear anywhere in the best buys list and some lenders (e.g. Ulster Bank as far as I know - although they may require that there are five or more years left to run on the mortgage) will subsume or subsidise the costs of remortgaging with them so there may not be any major costs involved in moving to a more competitive lender. Use Karl Jeacle's mortgage calculator to estimate the potential savings in moving to a cheaper lender and factor in the remortgaging costs (if any).I'm still stuck with them unfortunately as I think the cost of moving my loan elsewhere would outweigh any advantage in moving elsewhere (the outstanding loan is relatively small).
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