Did a self build and got mortgage through EBS last year.
Go to an office though and deal through them so that when you hand in docs papers etc you can say I handed them to so and so as in my experience they had a tendency to loose things and ask for docs ten times, keep copies and make a note of times and dates you handed over docs eg pay slips, bank a/c details etc.
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ditto. we had the same experience with EBS, although we were going through a credit union broker. we got it eventually but it was the most frustrating, stressful thing i've ever experienced. they lost every document at least once and by the time we'd get docs re-issued etc they'd lost something else. it was unreal.