yep, voice contract is legal and binding, plus i have never heard of a situation where upgrade was given without contract
fact that you didnt understand that you were entering into a new contract is like signing a contract you havn't read
Having upgraded several times, I have always had to sign something. Are you sure you didn't sign anything - even if it wasn't clearly marked as a new contract?
I'd say the best way to get out of this is to go higher up. Go on the operator's website and find the name of the customer service director or similar and write to them explaining that you never agreed to a further 12 months. They may allow you to terminate the contract without penalties to save hassle.
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