Hi all
At Easter break, we booked holidays through an online travel agent. The registered office is based in UK but they have .ie website and claim to be one of the best in Ireland. The payment went through but next day we received email that its not available anymore. So I called helpline and I was advised to book alternate holidays.
I was recovering from sprained ankle and using air-cast and crutches at the time. I clearly informed about restricted mobility and assistance needed at airport. When we arrived at hotel, we discovered that ot was a huge resort with stairs everywhere- breakfast, drinks, evening entertainment etc. It was not suited for someone with cast and crutches. Resort couldn't provide a wheelchair either. After 3 days of pain and suffering on trying to make it work, we decided to cancel it and come back home early.
My question is about accountability of travel agency in this case. They clearly knew about the medical condition and yet booked me into a resort which was not suited. I have submitted a formal complaint followibg their grievance process. From their previous responses its likely that they take no responsibility. What are my options here ?
At Easter break, we booked holidays through an online travel agent. The registered office is based in UK but they have .ie website and claim to be one of the best in Ireland. The payment went through but next day we received email that its not available anymore. So I called helpline and I was advised to book alternate holidays.
I was recovering from sprained ankle and using air-cast and crutches at the time. I clearly informed about restricted mobility and assistance needed at airport. When we arrived at hotel, we discovered that ot was a huge resort with stairs everywhere- breakfast, drinks, evening entertainment etc. It was not suited for someone with cast and crutches. Resort couldn't provide a wheelchair either. After 3 days of pain and suffering on trying to make it work, we decided to cancel it and come back home early.
My question is about accountability of travel agency in this case. They clearly knew about the medical condition and yet booked me into a resort which was not suited. I have submitted a formal complaint followibg their grievance process. From their previous responses its likely that they take no responsibility. What are my options here ?