Hi guy's, I'm after doing some googling for a few hours but can't seem to find the answer I'm looking for due to the issues I'm having, hopefully some of you guy's might be able to point me in the right direction.
Here's the problem....
Just last Monday my Wife and I signed up for mobile phone bill pay with meteor and we thought everything was fine as we picked out the best price plan to suit our needs. However, later in the day when I was using the phone I noticed a very bad reception while talking to people on the phone. At one stage I had to call some people back on my house phone due to the bad reception on the mobile.
I then rang customer service and they told me to try my sim in the other meteor phone, I did that and noticed a 'slight' improvment at the time so the customer service advised me to take the phone back to the meteor shop and get a replacement.
I did just that and the problem is reacurring. It's just not a quality of service for me. I can't make one single phone call without bad reception or the phone cutting out totally.
Today I rang meteor and said I had enough and can I get out of the normal 12 month contract, they told me no, unless my it was totall their fault and I wasn't getting a good service. I explained to them that through the years I've used o2 and 3 Ireland the the reception was clear and I had no issues and that I was using meteor for the past 5 days and was having nothing but problems.
The current situation is they want to send one of their engineers out to the area to check out the problem.
Can any of you guy's tell me if there is a cooling off period that I can use to get out of this contract ? I've only signed up since Monday gone and the quality of the service is just terrible. Even talking to the customer service the phone kept cutting out.
Any thoughts on this guy's ?
Cheers