Lost Receipt

I bought a microwave from Powercity about 6 months ago and now the door interlock key has broken, so the microwave now will not function.
I intend to bring it back , I bought it originally using a credit card , do I have any comeback with out a receipt. Any advice welcome.

Not sure about Powercity, but I know that DID can issue a duplicate receipt atany time by giving your name and address and rough indication of when the product was purchased. Might be worth asking Powercity if they do the same...

They can insist on proof of purchase - but if you have it on your credit card statement that should be enough for them.
Also - they should offer a refund , replacement or repair - it's up to you which of these you accept.

Hi

I think PowerCity have a computerised record of all transactions, if you give them your name & address, ring them to check.

Alternatively, ring your credit card provider and ask them to provide you with a copy of the transaction receipt, they can do this though it may cost you a few quid.

Cheers

G>

irishlinks said:

Also - they should offer a refund , replacement or repair - it's up to you which of these you accept.

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Are you sure that it's that straightforward - that the customer simply has the right to determine the appropriate option? I think the law attempts to be fair to both sides and that the store has a say in which of the options is suitable in the particular circumstances, I queried this with the National Consumer Agency recently and here's part of the reply:-


"Under ' The Sale of goods and Supply of Services Act, 1980', goods should be:
- Of merchantable quality
- As described
- Fit for its purpose
- Corresponding to sample

Where goods do not conform to the above criteria, under the Act you are entitled to one of the three forms of redress:
- Repair
- Replacement
- Refund

If the item you have purchased is faulty you would be entitled to seek one of the three forms of redress as outlined above. Usually the store will offer a repair as a first course of action. However this repair must be permanent and must bring the good back to its original state when it was first purchased. If you feel the repair has not been satisfactory then you have the right to seek a replacement or refund. It is advisable also if they are offering a repair to seek a date as to when the repair will be made. If this agreed date of repair has expired you may then ask for a replacement or refund.

If the store is not able to make the repair permanent and refuses to offer a replacement or refund then you may consider applying to the Small Claims Court. The procedure is designed to deal with faulty goods and bad workmanship up to 2,000 Euro. The current fee for making a claim in the Small Claims Court is 15 Euro. You can contact the Small Claims Registrar at your local District Court. For more information please click on the following link http://www.consumerconnect.ie/eng/Learning_Zone/Going_To_Court_Guide/"

irishlinks said:

they should offer a refund , replacement or repair - it's up to you which of these you accept.

Click to expand...

No its not. Its up to them which to offer , you don't get a choice...

According to the consumer association website
[FONT=Arial,Helvetica,sans-serif]"If goods are not of merchantable quality, you do not have to accept a repair. You can insist on a refund or a replacement. "[/FONT]

So I suppose in this case - the microwave has only a minor fault and is still of "merchantable quality" - so a the OP will probably have to accept whatever they offer - repair refund or replacement. If it was a more serious probem which makes the goods not of merchantable quality - then a buyer is entitled to insist on refund or repair or replacement. Many retailers might say different though.

It's easy enough to get confused with the different consumer websites all with slightly different wording ??
http://www.consumerassociation.ie/
www.consumerconnect.ie
[broken link removed]

irishlinks said:

According to the consumer association website
[FONT=Arial,Helvetica,sans-serif]"If goods are not of merchantable quality, you do not have to accept a repair. You can insist on a refund or a replacement. "[/FONT]

So I suppose in this case - the microwave has only a minor fault and is still of "merchantable quality" - so a the OP will probably have to accept whatever they offer - repair refund or replacement. If it was a more serious probem which makes the goods not of merchantable quality - then a buyer is entitled to insist on refund or repair or replacement. Many retailers might say different though.

Click to expand...

It's complicated allright. The definition of 'merchantable quality' is open to interpretation also I think. If for example, a small but vital part was missing from a machine of some description, it's a simple problem but it makes the item not 'merchantable' because it just won't work. The retailer can fix it very easily however so that the offer of a repair is 'reasonable' in this case and thus 'unreasonable' perhaps for the customer to insist on a replacement for example. Every case is different and if the dispute finishes up in Court, 'reasonableness' is essentially the yardstick used to determine where fault lies.