Looking for advice on having to go on income protection.

GSheehy said:

Dealing with the claim would be part of the deal

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Forgive my cynicism; but in the OPs shoes I wouldn't be putting too much effort in on getting the broker to do anything.

The questions I have posed are key elements of any income protection claim & OP would be well advised to get those answers first.

You're forgiven.

It's absolutely terrible that a broker advised the OP to put an income protection policy in place and that they now might need to make a claim on it.

If OP doesn't want to contact the broker for advice on how to handle the claim then they can contract the provider directly and take it from there. Maybe Google ' income protection claims process' and name of product provider.

They haven't asked how to make a claim, they have asked for people's experiences and potential pitfalls when making a claim.