I am a customer with one of the main Banks. I applied for a small loan in early January. My credit standing is good and I've always been approved before so I had no reason to assume anything would be different this time out. Next day I got informed that the application was declined, based on the information provided. No reason given. When I enquired why, they didn't know initially, but rang me back to tell me there was a flag on the CCR. I was suspicious of this as I know my CCR data is clean. Anyways, fast forward a week and I had my CCR report to hand. And nothing amiss on it. Back onto the Bank. Eventually they got back to say that my loan decline has been a mistake and I could proceed with the application if I wanted. This was nearly 3 weeks on from the initial application at this stage. My circumstances had changed so I didn't proceed with the loan. Anyone else have an experience of a decline mistake like this? The CCR data was accurate, showing a clean record, but still they managed to make a bags of the decision somehow. The experience would put me off re-applying for credit in the future. That, or I'd go elsewhere.
I was unhappy with the experience I received, so I followed up with a formal complaint to the Bank. It took 4 weeks to get a response. In that they apologised and again said it was a mistake, human error or something along those lines but as far as they were concerned this was the matter closed and their complaint response was final. I found the complaint process experience as unsatisfactory as the loan experience.
I was unhappy with the experience I received, so I followed up with a formal complaint to the Bank. It took 4 weeks to get a response. In that they apologised and again said it was a mistake, human error or something along those lines but as far as they were concerned this was the matter closed and their complaint response was final. I found the complaint process experience as unsatisfactory as the loan experience.
