I recently ordered boots from a website which turns out to have been a scam. A facebook advertisement led me to the site. Instead of the product I ordered I received a fake Gucci purse. The money for the initial order was debited from my account.
Can somebody advise me what I should do in order to get my money back?
I have cancelled my card and informed the bank. I could get the bank to dispute the transaction but I think I'll leave. I would have to return the fake item by registered post and get an experts opinion that what I received isn't what I ordered. Thanks for advice everybody.
There's no need to go to the hassle of returning the purse at your expense. Tell them you'll return the incorrect goods once they pay for it to be returned. If you get no response, just go ahead and do a chargeback.